Support Center
Find answers to common questions and get help with Baby Sleep Planner
What We Can and Cannot Help With
We CAN help with:
- App functionality questions
- Bug reports
- Feature requests
- How predictions work
We CANNOT help with:
- Medical or sleep advice for your baby
- Individual baby sleep assessments
- Pediatric recommendations
- Data recovery (we have no access to your data)
Frequently Asked Questions
General Questions
Troubleshooting
Data & Purchases
Quick Troubleshooting Steps
Before contacting support, please try these general troubleshooting steps:
Restart the App
Close the app completely and reopen it. On iOS, swipe up from the bottom and swipe the app away.
Restart Your Device
A simple device restart can resolve many temporary issues.
Check for Updates
Make sure you have the latest version from the App Store.
Check Notification Permissions
If reminders aren't working, go to Settings > Notifications > Baby Sleep Planner and make sure notifications are allowed.
Verify Baby's Birthdate
Incorrect birthdate can significantly affect predictions. Check Settings to confirm it's correct.
Reinstall the App (Last Resort)
Uninstall and reinstall the app. WARNING: This will delete all your data permanently.
Device Requirements
- iOS: iOS 16.0 or later
- Devices: iPhone only (no iPad)
- Internet: Not required — works 100% offline
- Storage: Approximately 50MB for app installation
Contact Support
Email Support
Support: hello@storqlabs.com
Suggested subject line: "Baby Sleep Planner - [Brief Description]"
When contacting support, please include:
- App version (found in Settings)
- Device model and iOS version
- Clear description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
Response Times: We aim to respond within 48 hours. Support is provided by email only. We do not offer phone support or live chat.
Privacy Inquiries
Legal Inquiries
Important Disclaimer
Baby Sleep Planner is an informational tool, not a source of medical advice. All predictions are estimates based on general pediatric sleep norms and user-logged data. This app is NOT a baby monitor, NOT a medical device, and NOT a substitute for pediatric care.
- Medical concerns: Consult your pediatrician or healthcare provider
- Sleep safety: Follow AAP safe sleep guidelines
- Sleep training questions: Consult a certified pediatric sleep consultant
You are solely responsible for all decisions regarding your baby's care. Always supervise your infant directly.