Support Center
Find answers to common questions and get help with Clarity Reader for Safari
Frequently Asked Questions
General Questions
How to Use
Troubleshooting
General Troubleshooting Steps
Before contacting support, please try these general troubleshooting steps:
Check Extension Permissions
Go to Settings > Safari > Extensions and ensure Clarity Reader is enabled with appropriate permissions.
Restart Safari
Close Safari completely and reopen it. On iOS, swipe up from the bottom and swipe Safari away.
Restart Your Device
A simple device restart can resolve many temporary issues.
Check for Updates
Make sure you have the latest version of the app from the App Store and the latest Safari/OS version.
Reinstall the Extension
If all else fails, uninstall the app and reinstall it from the App Store. Note that this will reset your preferences.
Known Limitations
- The extension may not work on websites with paywalls or login requirements
- Some dynamically loaded content may not be captured
- Certain website layouts may result in incomplete or improperly formatted extraction
- The extension is designed for article content and may not work well on other page types
Contact Support
Email Support
Email: support@storqlabs.com
When contacting support, please include:
- App name (Clarity Reader for Safari)
- Device model and operating system version
- Safari version
- Clear description of the issue
- The website URL where you experienced the issue (if applicable)
- Screenshots if applicable
Please note: Clarity Reader for Safari is developed by an independent developer. Support is provided on a best-effort basis. We do not offer phone support or live chat. We aim to respond to emails within 7 business days, but response times may vary.
Refund Requests
All purchases are processed through Apple. We do not have access to payment information or the ability to process refunds directly. Please visit reportaproblem.apple.com to request a refund from Apple.