Forfeit: Habit Commitment
Storq Labs
Support Center
Find answers to common questions and get help with Forfeit
Important: Forfeit is a motivational tool using symbolic stakes, not a financial service or medical treatment. If you're struggling with behavioral or health issues, please seek professional help.
Frequently Asked Questions
General Questions
Using Forfeit
Subscriptions & Billing
Troubleshooting
Device Requirements
- iOS: iOS 12.0 or later (iPhone only, no iPad)
- Android: Minimum API level per Expo defaults
- Portrait orientation only
- Internet connection required only for Pro subscription purchase/restore
- Camera access optional (for photo proof)
What Support Can Help With
We CAN help with:
- App functionality questions
- Bug reports
- Feature requests
- Subscription and billing questions
- Technical troubleshooting
We CANNOT help with:
- Habit coaching or personal advice
- Psychological or medical guidance
- Financial advice
- Data recovery (all data is local)
- Apple/Google billing disputes (contact them directly)
Contact Support
Email Support
Email: hello@storqlabs.com
When contacting support, please include:
- App name (Forfeit: Habit Commitment)
- Device model and OS version (iOS/Android)
- App version
- Clear description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
Subject line templates:
- Bug Report — [brief description]
- Feature Request — [brief description]
- Billing Question — [brief description]
Response Time: We aim to respond within 48 hours on business days (Monday–Friday, CET/CEST). Support is provided via email only — we do not offer phone support or live chat.
Refund Requests
All purchases are processed through Apple or Google. We cannot process refunds directly. For iOS, visit reportaproblem.apple.com. For Android, use the Google Play order history refund process.