Support Center
Find answers to common questions and get help with Metal Detector
Entertainment & Hobby Use Only
Metal Detector uses your iPhone's magnetometer sensor and is designed for fun and hobby use. It is NOT a professional metal detector. It can only detect ferromagnetic metals (iron, steel, nickel) and cannot detect gold, aluminum, copper, or other non-magnetic metals.
What We Can and Cannot Help With
We CAN help with:
- App functionality questions
- Purchase/restore issues
- Bug reports
- Feature requests
- Calibration guidance
We CANNOT help with:
- Detection accuracy guarantees
- Professional metal detection advice
- Device hardware issues
- Refunds (contact Apple)
Frequently Asked Questions
General Questions
Calibration & Detection
Troubleshooting
Purchases & Ads
Quick Troubleshooting Steps
Before contacting support, please try these general troubleshooting steps:
Recalibrate in a Metal-Free Environment
Move away from metal objects, electronics, and vehicles. Tap the calibrate button to reset the baseline reading.
Adjust the Sensitivity Slider
If you're getting too many false positives, reduce sensitivity. If objects aren't being detected, increase sensitivity.
Remove Magnetic Phone Cases
MagSafe cases and magnetic mounts can interfere with the magnetometer. Remove them for best results.
Restart the App
Close the app completely and reopen it. On iOS, swipe up from the bottom and swipe the app away.
Check iOS Version
Metal Detector requires iOS 17.0 or later. Go to Settings > General > Software Update to check.
Reinstall the App (Last Resort)
Uninstall and reinstall the app. Your settings will be reset but your Pro purchase can be restored.
Device Requirements
- iOS: iOS 17.0 or later
- Devices: iPhone only (no iPad support)
- Sensor: Built-in magnetometer (all modern iPhones include this)
- Storage: Minimal — the app is lightweight
Contact Support
Email Support
Support: support@storqlabs.com
Suggested subject line: "Metal Detector - [Brief Description]"
When contacting support, please include:
- Device model (e.g., iPhone 15 Pro)
- iOS version
- Clear description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
Response Times: We aim to respond within 48-72 hours. Support is provided on a best-effort basis by email only. We do not offer phone support or live chat.
Privacy Inquiries
Legal Inquiries
Refund Requests
All purchases are processed through Apple. We do not have access to payment information or the ability to process refunds directly.
To request a refund from Apple: Visit reportaproblem.apple.com
Important Disclaimer
Metal Detector is an entertainment and hobby tool that uses your iPhone's built-in magnetometer sensor. It is NOT a professional metal detector, scientific instrument, or safety device.
- Detection is limited to ferromagnetic metals only (iron, steel, nickel)
- Cannot detect: gold, silver, aluminum, copper, or other non-magnetic metals
- Not for safety use: Do not rely on this app for locating buried utilities, pipes, or wires
- Results vary: Different devices, environments, and conditions affect readings
For professional metal detection needs, please use dedicated professional-grade equipment.