Support Center
Find answers to common questions and get help with Nudge Habit
Important: Nudge Habit is a simple reminder tool, not a medical device or treatment. It is not intended to diagnose, treat, or manage any medical condition. Please consult healthcare professionals for medical advice.
Frequently Asked Questions
General Questions
Technical Issues
Privacy & Data
Purchases & Refunds
Troubleshooting Steps
Before contacting support, please try these general troubleshooting steps:
Force Close and Restart the App
Swipe up from the bottom of the screen (or double-click the Home button on older devices), find Nudge Habit, and swipe it away. Then reopen the app.
Restart Your Device
A simple device restart can resolve many temporary issues with notifications and app performance.
Check Notification Permissions
Go to Settings > Nudge Habit > Notifications and ensure notifications are enabled. Also check Focus mode settings.
Check for App Updates
Open the App Store, tap your profile, and check if Nudge Habit has an available update.
Update iOS
Go to Settings > General > Software Update to ensure your device is running the latest iOS version.
Reinstall the App (Last Resort)
If all else fails, delete and reinstall the app from the App Store. WARNING: This will permanently delete all your data including streaks and cannot be undone.
Contact Support
Email Support
Email: hello@storqlabs.com
When contacting support, please include:
- App name: Nudge Habit
- Your device model (e.g., iPhone 15)
- Your iOS version (e.g., iOS 17.2)
- Clear description of the issue
- Steps you've already tried
- Screenshots if applicable
Please note: We do not offer phone support, live chat, or video calls. Email is the only supported contact method. We aim to respond within 7-14 business days. Response times may vary.
We cannot help with:
- Recovering lost data, streaks, or preferences (data is only on your device)
- Refund requests (contact Apple at reportaproblem.apple.com)
- Billing or payment issues (contact Apple Support)
- Apple ID or App Store account problems
- Medical, psychological, or health-related advice