Support Center
Find answers to common questions and get help with Pet Mood Translator
ENTERTAINMENT APP
Pet Mood Translator is for entertainment only. Mood readings are AI-generated fiction and have no scientific basis. The app does not actually detect real pet emotions. Do not make decisions about your pet's health or care based on app results. Always consult a veterinarian for pet health concerns.
Frequently Asked Questions
General Questions
How to Use
Troubleshooting
General Troubleshooting Steps
Before contacting support, please try these general troubleshooting steps:
Check Your Internet Connection
Pet Mood Translator requires an internet connection to process photos. Make sure you're connected to WiFi or mobile data.
Force Close and Reopen
Close the app completely from your recent apps and reopen it.
Check Permissions
Go to your device Settings and ensure Pet Mood Translator has camera and photo library permissions.
Restart Your Device
A simple device restart can resolve many temporary issues.
Check for Updates
Make sure you have the latest version of the app from the App Store or Play Store.
Reinstall the App
If all else fails, uninstall and reinstall the app. Note: This will clear your mood history.
Device Requirements
- iOS: iOS 15.0 or later (iPhone only)
- Android: Android 10.0 or later
- Internet: Required for mood analysis
- Camera: Required to take photos (or use photo library)
- Storage: Minimal storage required for app and local history
Important Reminders
- Entertainment Only: Pet Mood Translator is a novelty app for fun - results are AI-generated fiction
- No Real Mood Detection: The app does NOT actually detect pet emotions, moods, or feelings
- Not Veterinary Advice: Never make pet health decisions based on app results - always consult a veterinarian
- Photos Not Stored: Photos are processed temporarily and NOT permanently stored on our servers
- Local History: Mood history is stored locally on your device - deleting the app clears your history
- Internet Required: You need an internet connection to generate new mood readings
What We Can Help With
We CAN Help With
- App crashes and technical issues
- Feature questions and how-to guides
- Bug reports
- Privacy and data questions
- General feedback and suggestions
We CANNOT Help With
- Refunds (contact Apple App Store or Google Play Store)
- Explaining why a mood result was "wrong" (it's AI fiction!)
- Pet health or behavioral advice (consult a veterinarian)
- Making the app actually detect real pet emotions (it's entertainment!)
- Recovering lost mood history (stored locally only)
Contact Support
Email Support
Email: hello@storqlabs.com
When contacting support, please include:
- App name (Pet Mood Translator)
- Device model (e.g., iPhone 15, Pixel 8)
- OS version (e.g., iOS 17.2, Android 14)
- Clear description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
Please note: Pet Mood Translator is developed by an independent developer. Support is provided on a best-effort basis. We do not offer phone support or live chat. We aim to respond to emails within 48-72 hours, but response times may vary. We reserve the right to not respond to abusive or unreasonable requests.