Support Center
Find answers to common questions and get help with Dark Reader Mode for Safari
Frequently Asked Questions
General Questions
How to Use
Troubleshooting
General Troubleshooting Steps
Before contacting support, please try these general troubleshooting steps:
Check Extension Permissions
Go to Settings > Safari > Extensions and ensure Dark Reader Mode is enabled with "All Websites" set to "Allow".
Restart Safari
Close Safari completely and reopen it. On iOS, swipe up from the bottom and swipe Safari away.
Restart Your Device
A simple device restart can resolve many temporary issues.
Check for Updates
Make sure you have the latest version of the app from the App Store and the latest iOS/Safari version.
Reinstall the Extension
If all else fails, uninstall the app and reinstall it from the App Store. Note that this will reset your preferences.
Known Limitations
- Dark mode works best on standard web pages; web apps with heavy JavaScript may have limitations
- Some websites with complex dynamic content may not render perfectly in dark mode
- A brief flash of the original page colors may appear before dark mode styles load
- Sites using canvas elements, WebGL, or embedded iframes may not fully transform
- Some sites may require a page reload after enabling or disabling dark mode
- Requires iOS 17+ and Safari browser — does not work with other browsers
Contact Support
Email Support
Email: hello@storqlabs.com
Suggested subject line: "Dark Reader Mode Support: [brief description]"
When contacting support, please include:
- App name (Dark Reader Mode for Safari)
- Device model (e.g., iPhone 15, iPad Air)
- iOS version (e.g., iOS 17.4)
- Website URL where you experienced the issue (if applicable)
- Clear description of the issue
- Screenshots if applicable
Please note: We're a small team and respond within 48 hours. Support is provided on a best-effort basis. We do not offer phone support or live chat.
Refund Requests
All purchases are processed through Apple. We do not have access to payment information or the ability to process refunds directly. Please visit reportaproblem.apple.com to request a refund from Apple.