Support Center
Find answers to common questions and get help with Shotframe
Frequently Asked Questions
General Questions
How to Use
Troubleshooting
Purchases & Refunds
General Troubleshooting Steps
Before contacting support, please try these general troubleshooting steps:
Check App Permissions
Ensure Shotframe has permission to access your photo library in your device settings.
Restart the App
Close Shotframe completely and reopen it. On iOS, swipe up from the bottom and swipe the app away.
Restart Your Device
A simple device restart can resolve many temporary issues.
Check for Updates
Make sure you have the latest version of Shotframe from the App Store or Play Store.
Check Storage Space
Ensure your device has enough free storage for saving projects and exports.
Reinstall the App
If all else fails, uninstall and reinstall Shotframe. Note: This will delete all saved projects.
Known Limitations
- Very high-resolution images may cause performance issues on older devices
- Processing many screenshots simultaneously may be slow on devices with limited RAM
- Device frames are approximations and may not perfectly match actual device dimensions
- Export file sizes depend on source image quality and selected export size
Contact Support
Email Support
Email: hello@storqlabs.com
When contacting support, please include:
- App name (Shotframe)
- App version (found in app settings)
- Device model and operating system version
- Clear description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
Please note: Shotframe is developed by an independent developer. Support is provided on a best-effort basis. We do not offer phone support or live chat. We aim to respond to emails within 7 business days, but response times may vary.
Bug Reports & Feature Requests
We welcome your feedback! When reporting bugs, please provide as much detail as possible including steps to reproduce the issue.
For feature requests, let us know what you'd like to see in future versions of Shotframe. While we can't promise to implement every suggestion, we read and consider all feedback.
Refund Requests
All purchases are processed through Apple or Google. We do not have access to payment information or the ability to process refunds directly. Please visit reportaproblem.apple.com (Apple) or Google Play Help (Google) to request a refund.