Support Center
Find answers to common questions and get help with Squash Score Pro
Frequently Asked Questions
General Questions
How to Use
Troubleshooting
General Troubleshooting Steps
Before contacting support, please try these general troubleshooting steps:
Force Close and Reopen
On iOS: Swipe up from the bottom and swipe the app away. On Android: Use Recent Apps and swipe the app away. Then reopen.
Restart Your Device
A simple device restart can resolve many temporary issues.
Check for Updates
Make sure you have the latest version of the app from the App Store or Google Play Store.
Check OS Version
Ensure your device is running iOS 15+ or Android 8.0+.
Reinstall the App
If all else fails, uninstall and reinstall the app. Warning: This will delete your match history and settings permanently.
Known Limitations
- This app is NOT an official scoring system and is not affiliated with any squash governing body
- Match history is stored locally only — deleting the app will permanently delete all data
- No cloud sync or backup to our servers (by design, for privacy)
- No multi-device sync — data lives only on the device where it was created
- No account recovery because there are no accounts
- The app is designed for casual and club play, not official tournament use
- Rules implemented may not reflect the latest official updates from governing bodies
- Available for iPhone only (no iPad) on iOS
What Support Can Help With
✓ We CAN Help With
- Bug reports and technical issues
- Feature requests and suggestions
- General questions about the app
- Clarification on how features work
✗ We CANNOT Help With
- Recovering deleted data (we never had it)
- Resolving match disputes between players
- Providing official scoring records
- Technical support for your device
- Squash rules questions (consult WSF)
Contact Support
Email Support
Email: support@storqlabs.com
When contacting support, please include:
- App name (Squash Score Pro)
- App version number
- Device model (e.g., iPhone 14, Pixel 7)
- OS version (e.g., iOS 17.2, Android 14)
- Clear description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
Please note: Squash Score Pro is developed by an independent developer. Support is provided on a best-effort basis. We do not offer phone support or live chat. We aim to respond to emails within 5-7 business days, but response times may vary. We read all feedback but cannot respond to every message individually.
Refund Requests
Squash Score Pro v1.0 is free, so there's nothing to refund. If future versions include in-app purchases, all purchases will be processed through Apple or Google. We do not have access to payment information or the ability to process refunds directly. Please visit reportaproblem.apple.com (iOS) or Google Play Help (Android) to request a refund from the platform.