Privacy Policy

1. Introduction

Welcome to Still Here, a daily check-in safety app developed by Storq Labs BV ("we," "us," or "our"). We are committed to protecting your privacy and being transparent about our data practices.

Still Here helps people living alone stay connected with their loved ones. Users check in daily by tapping a button, and if check-ins are missed for a configurable period (1-7 days), the app automatically alerts designated emergency contacts ("guardians").

2. Information We Collect

We collect the following information to provide our service:

Account Information

• Email address: Used for authentication (magic link login) and account identification

Check-in Data

• Check-in history: Dates and times of your daily check-ins

Guardian Information

• Emergency contact details: Name, relationship, email address, and phone number of your designated guardians

Settings and Preferences

• Check-in reminder time
• Grace period (1-7 days)
• Timezone
• Notification preferences
• Device push notification tokens (for reminders)

3. Information We Do NOT Collect

We want to be clear about what we do NOT collect:

• Location data or GPS information
• Health data or biometric information
• Payment information (the app is currently free)
• Social media data or login credentials
• Browsing history or app usage analytics
• Contacts from your phone (beyond what you explicitly add)
• Photos, messages, or other personal content

4. How We Use Your Information

We use your information for the following purposes:

• Authentication: To verify your identity and secure your account via magic link login
• Core Service: To track your daily check-ins and determine if alerts should be sent
• Guardian Alerts: To send email and/or SMS notifications to your designated emergency contacts when you miss check-ins
• Reminders: To send you push notifications reminding you to check in
• Service Improvement: To maintain and improve the reliability of our service

5. Third-Party Services

We use trusted third-party service providers to operate Still Here. These services help us with:

• Database and storage: Securely storing your account data, check-in history, and guardian information. Data is encrypted at rest and in transit.
• Email delivery: Sending magic link authentication emails and guardian alert emails.
• SMS delivery: Sending SMS alerts to guardians when you miss check-ins.
• Hosting: Hosting our backend services and API.
• Push notifications: Delivering push notifications to remind you to check in.

We only share the minimum data necessary for each service to function. All our service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Retention

We retain your data as follows:

• Account data: Retained while your account is active
• Check-in history: Retained for up to 90 days for service functionality
• Guardian information: Retained while your account is active

When you delete your account, all associated data is permanently deleted within 30 days, except where we are required by law to retain it.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your account and associated data
• Export: Request a portable copy of your data
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at hello@storqlabs.com.

8. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on your consent (when you create an account) and our legitimate interest in providing the service
• Data Transfers: Your data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request details about the personal information we collect
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: We do not sell personal information, so this right does not apply
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

10. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit (TLS/SSL)
• Encryption of data at rest
• Secure authentication via magic links (no passwords stored)
• Regular security reviews and updates
• Access controls and audit logging

11. Children's Privacy

Still Here is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly. If you believe we have collected information from a child under 13, please contact us at hello@storqlabs.com.

12. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses where required.

13. Cookie Policy

The Still Here mobile app does not use cookies. Our website may use essential cookies for basic functionality. We do not use cookies for tracking or advertising purposes.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically. Continued use of the app after changes constitutes acceptance of the updated policy.

15. Service Availability & Discontinuation

By using Still Here, you acknowledge and agree that:

• We may discontinue the App at any time without prior notice
• We make no guarantee of continued service availability
• Features may be added, changed, or removed at our sole discretion
• We are under no obligation to maintain, update, or support the App
• No refunds or compensation will be provided upon service discontinuation
• You should NOT rely solely on this app for safety purposes
• You waive any claims related to service discontinuation to the maximum extent permitted by law

For complete terms regarding service availability, see our Terms of Service.

16. Contact Us