Terms of Service

1. Acceptance of Terms

By downloading, installing, or using Still Here (the "App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

Still Here is developed and operated by Storq Labs BV ("we," "us," or "our"), a company registered in the Netherlands.

2. Description of Service

Still Here is a daily check-in app designed to help people living alone stay connected with trusted contacts. The App:

• Allows you to check in daily by tapping a button to confirm you are okay
• Tracks your check-in history and monitors for missed check-ins
• Sends automated email and/or SMS alerts to your designated emergency contacts ("guardians") if you miss check-ins for your configured grace period (1-7 days)
• Sends push notification reminders to encourage daily check-ins
• Uses magic link authentication for passwordless login

3. User Responsibilities

By using Still Here, you agree to:

• Provide accurate and up-to-date contact information
• Ensure your guardian contact information is accurate and current
• Inform your guardians that you have added them as emergency contacts and that they may receive alerts
• Ensure your guardians are willing and able to respond to alerts
• Not rely on this app as your sole means of safety
• Maintain alternative safety measures and support systems
• Keep your device charged and connected to receive reminders
• Use the App only for lawful purposes

4. Account Registration and Security

To use Still Here, you must:

• Be at least 13 years of age
• Provide a valid email address
• Have legal capacity to enter into these Terms

You are responsible for maintaining the security of your email account, as it is used for authentication. You must notify us immediately if you believe your account has been compromised.

5. NOT AN EMERGENCY, SAFETY, OR MONITORING SERVICE

You expressly acknowledge and agree that:

• Still Here is not a substitute for emergency services (911, 112, or your local emergency number)
• Still Here is not a safety service and does not provide any safety guarantees
• Still Here is not a monitoring service and does not actively monitor your wellbeing, location, or status
• The App does not monitor your physical wellbeing or health status
• The App cannot detect emergencies, medical events, or dangerous situations
• Alerts are sent based solely on missed check-ins, not on your actual condition
• The App should be used as a supplementary tool alongside other safety measures, not as a replacement for them
• You should always contact emergency services directly in case of an emergency
• You should not rely on this App for your safety or the safety of others

6. Alert Delivery Disclaimer

You acknowledge and agree that:

• Email and SMS delivery is subject to third-party service providers and factors outside our control
• Messages may be delayed, filtered as spam, blocked, or fail to deliver entirely
• Network outages, carrier issues, server downtime, or technical failures may prevent alert delivery
• Service outages, maintenance, or interruptions may occur at any time without notice
• Your guardians may not see, read, or respond to alerts even if delivered
• We have no control over your guardians' actions or response times
• We are not responsible or liable for any missed alerts, failed deliveries, service outages, or any harm or consequences resulting therefrom
• You assume all risk associated with relying on this App for any purpose

7. Disclaimer of Warranties

We specifically disclaim all warranties including, but not limited to:

• Reliability: We do not warrant that the App will be uninterrupted, timely, secure, or error-free
• Delivery: We do not warrant that alerts will be delivered successfully or in a timely manner
• Fitness: We do not warrant that the App is fit for any particular purpose, including emergency response
• Accuracy: We do not warrant the accuracy of check-in tracking or alert timing
• Safety: We do not warrant that use of the App will keep you safe or prevent harm

8. Limitation of Liability

Without limiting the foregoing, we are not responsible or liable for:

• Failed, delayed, missed, or undelivered alerts
• Service outages, downtime, interruptions, or maintenance
• Technical failures, bugs, errors, or system malfunctions
• Guardians not receiving, reading, or responding to alerts
• Any harm, injury, or death that occurs regardless of whether you used the App or whether alerts were sent or received
• Loss of data or check-in history
• Actions or inactions of your designated guardians
• Any decisions made based on the App or its alerts
• Third-party service failures (email, SMS, hosting)

Our total liability for any claims arising from the App shall not exceed the amount you paid for the App (which is currently zero, as the App is free).

9. Indemnification

You agree to indemnify, defend, and hold harmless Storq Labs BV and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from or related to:

• Your use of or reliance on the App
• Your violation of these Terms
• Your violation of any rights of another party
• Your guardian information and the alerts sent to them
• Any claim by a third party related to your use of the App

10. Prohibited Uses

You agree not to:

• Use the App for any unlawful purpose
• Add guardians without their knowledge or consent
• Use the App to harass, stalk, or threaten others
• Provide false or misleading information
• Attempt to reverse engineer, decompile, or disassemble the App
• Interfere with or disrupt the App or servers
• Use the App to send spam or unsolicited messages
• Sell, resell, or commercially exploit the App without our consent

11. Intellectual Property

The App, including its code, design, graphics, and documentation, is owned by Storq Labs BV and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes. All rights not expressly granted are reserved.

12. Termination & Service Discontinuation

We reserve the absolute right to:

• Suspend or terminate your access to the App at any time, for any reason, without notice
• Discontinue the App entirely without prior notice
• Modify, suspend, or remove any features at any time
• Remove or disable access to any content or features
• Stop providing updates, support, or maintenance

You may terminate your account at any time by deleting it through the App or by contacting us. Upon termination, your data will be deleted in accordance with our Privacy Policy.

12.1 No Refunds

NO REFUNDS WILL BE PROVIDED UPON SERVICE DISCONTINUATION. BY USING THIS APP, YOU ACKNOWLEDGE AND AGREE THAT:

• The service may be discontinued at any time without notice
• No refunds or compensation will be provided if the service is discontinued
• You will not rely on the continued availability of this service for safety purposes
• You waive any claims related to service discontinuation to the maximum extent permitted by law

13. Dispute Resolution

Any dispute arising from these Terms or your use of the App shall be resolved as follows:

• Informal Resolution: We encourage you to contact us first to try to resolve any dispute informally
• Governing Law: These Terms are governed by the laws of the Netherlands
• Jurisdiction: Any legal action must be brought in the courts of the Netherlands

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the new Terms on this page and updating the "Last Updated" date. Continued use of the App after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Storq Labs BV regarding the App and supersede any prior agreements or understandings.

17. Contact Us