Support Center
Find answers to common questions and get help with StopBrainRot
Important: StopBrainRot is a digital wellbeing tool, not medical treatment. If you're struggling with serious technology addiction, please seek professional help.
Frequently Asked Questions
General Questions
Setup & Configuration
Troubleshooting
Subscriptions & Billing
General Troubleshooting Steps
Before contacting support, please try these steps:
Check Screen Time Authorization
Go to Settings > Screen Time and ensure it's enabled. The app cannot function without Screen Time authorization.
Verify App Selection
Open StopBrainRot and confirm you've selected apps to block. Check that your blocking schedule is currently active.
Restart the App
Force close StopBrainRot and reopen it. On iOS, swipe up from the bottom and swipe the app away.
Restart Your Device
A device restart can resolve many temporary issues with Screen Time APIs.
Reinstall if Necessary
If nothing else works, uninstall and reinstall the app. Note: This will reset all your settings and statistics.
Known Limitations
- Cannot block Safari, Settings, Phone, Messages, or core system apps (iOS limitation)
- Requires iOS 16.0 or later
- iPhone only (no iPad support currently)
- Does not work in iOS Simulator (physical device required)
- Settings do not sync between devices
- iOS updates may temporarily affect blocking functionality
- Screen Time must be enabled at the iOS level for blocking to work
What Support Can Help With
We CAN help with:
- App functionality questions
- Bug reports
- Feature requests
- Subscription issues
- Technical troubleshooting
We CANNOT help with:
- Personal advice or counseling
- Addiction treatment recommendations
- iOS system issues
- Refunds (contact Apple)
- Issues with other apps
Contact Support
Email Support
Email: hello@storqlabs.com
When contacting support, please include:
- App name (StopBrainRot)
- iPhone model and iOS version
- Clear description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
Response Time: We aim to respond to all emails within 48-72 hours. Support is provided via email only—we do not offer phone support or live chat.
Refund Requests
All purchases are processed through Apple. We cannot process refunds directly. Please visit reportaproblem.apple.com to request a refund from Apple.