Support Center
Find answers to common questions and get help with Stud Finder
Critical Safety Notice
This app uses your iPhone's magnetometer sensor to detect metal fasteners in wall studs. It CANNOT detect wood studs directly, electrical wiring, gas lines, or plumbing. It is NOT a safety device. NEVER rely solely on this app before drilling, hammering, or cutting into walls. Always verify with additional methods.
Expectations & Limitations
This app uses your phone's magnetometer sensor. While useful for finding metal fasteners in wall studs, it is NOT a professional construction tool. Results depend on your specific device, phone case, wall construction, and environmental factors. Always verify stud locations with additional methods before drilling.
We CAN help with:
- App functionality questions
- Purchase/restore issues
- Bug reports
- Feature requests
- Calibration guidance
We CANNOT help with:
- Detection accuracy guarantees
- Construction or renovation advice
- Locating wiring, pipes, or gas lines
- Device hardware issues
- Refunds (contact Apple)
Response time: We aim to respond within 48 hours. Support is for app functionality issues only — not construction advice.
Frequently Asked Questions
General Questions
Troubleshooting & Purchases
Quick Troubleshooting Steps
Before contacting support, please try these general troubleshooting steps:
Remove Your Phone Case
Magnetic cases (especially MagSafe) interfere with the magnetometer sensor. Remove your case for the most accurate readings.
Move Away from Electronics and Appliances
TVs, speakers, refrigerators, microwaves, and other electronics produce magnetic fields that affect readings. Step away from them.
Recalibrate on an Empty Wall Section
Hold your phone against a section of wall you know has no studs or metal. Tap the Calibrate button to reset the baseline.
Hold the Top Edge of Phone Against the Wall
The magnetometer sensor is near the top of most iPhones. Keep the top edge flat against the wall surface and slide slowly.
Adjust Sensitivity
If getting too many false detections, reduce sensitivity. If missing studs, increase sensitivity. Find the sweet spot for your wall.
Reinstall the App (Last Resort)
Uninstall and reinstall the app. Settings will reset but your Pro purchase can be restored via the restore button.
Device Requirements
- iOS: iOS 17.0 or later
- Devices: iPhone only (no iPad support)
- Sensor: Built-in magnetometer (all modern iPhones include this)
- Storage: Minimal — the app is lightweight
Contact Support
Email Support
Email: hello@storqlabs.com
Suggested subject line: "Stud Finder Support - [Brief Description]"
When contacting support, please include:
- Device model (e.g., iPhone 15 Pro)
- iOS version
- Clear description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
Response Times: We aim to respond within 48 hours. Support is provided on a best-effort basis by email only. We do not offer phone support or live chat.
Privacy Inquiries
Legal Inquiries
Refund Requests
All purchases are processed through Apple. We do not have access to payment information or the ability to process refunds directly.
To request a refund from Apple: Visit reportaproblem.apple.com
Important Safety Disclaimer
Stud Finder uses your iPhone's built-in magnetometer sensor to detect metal fasteners in wall studs. It is NOT a professional stud finder, electrical tester, pipe locator, or safety device.
- Detects metal fasteners only (nails, screws, brackets) — not wood studs directly
- CANNOT detect: electrical wiring, gas lines, water pipes, or plumbing
- NOT a safety device: NEVER rely solely on this app before drilling, hammering, or cutting into walls
- Results vary: Different devices, environments, wall types, and phone cases affect readings
- Always verify stud locations with additional methods and check for hidden hazards using professional equipment
Drilling, hammering, or cutting into walls without proper verification can result in electrocution, gas leaks, water damage, fire, property damage, serious personal injury, or death.