Support Center
Find answers to common questions and get help with our apps
About Our Apps
Storq Labs develops mobile applications focused on countdown timers and productivity tools. Our apps are available on iOS (App Store) and Android (Google Play).
Our countdown apps help you track the days, hours, minutes, and seconds until important events in your life, including holidays (Christmas, New Year, Easter, Halloween, Valentine's Day, Thanksgiving) and personal milestones (birthdays, weddings, vacations, and more).
Frequently Asked Questions
General Questions
Technical Issues
Privacy & Data
Features & Usage
Troubleshooting Steps
Before contacting support, please try these general troubleshooting steps:
Force Close and Restart
Close the app completely and reopen it. On iOS, swipe up from the bottom (or double-click the Home button) and swipe the app away. On Android, open Recent Apps and swipe the app away.
Restart Your Device
A simple device restart can resolve many temporary issues.
Check for Updates
Make sure you have the latest version of the app from the App Store or Google Play. Updates often include bug fixes.
Update Your Operating System
Ensure your device's iOS or Android version is up to date. Older OS versions may have compatibility issues.
Reinstall the App
If all else fails, uninstall the app and reinstall it from the app store. Note that this will reset your preferences.
Known Issues
There are currently no known issues. If you're experiencing a problem, please check the FAQ or contact support.
Contact Support
Email Support
Email: hello@storqlabs.com
When contacting support, please include:
- App name
- Device model and operating system version
- Clear description of the issue
- Screenshots if applicable
What to Expect
- We aim to respond within 7 business days, but cannot guarantee response times
- Complex issues may require additional information or troubleshooting steps
- Some issues may require you to reinstall the app
- We cannot recover locally stored data if you uninstall the app
Please note: We do not offer phone support or live chat. Email is the only supported contact method.