Support Center
Find answers to common questions and get help with Thermostat Game
Remember: Thermostat Game is a party game designed purely for fun and entertainment with friends. Results and scores are just for laughs!
Frequently Asked Questions
General Questions
How to Use
Troubleshooting
General Troubleshooting Steps
Before contacting support, please try these general troubleshooting steps:
Check Permissions
Make sure the app has camera, microphone, and photo library permissions enabled in your device settings.
Force Close and Reopen
Close the app completely from your recent apps and reopen it.
Restart Your Device
A simple device restart can resolve many temporary issues.
Check for Updates
Make sure you have the latest version of the app from the App Store or Play Store.
Free Up Storage
Video recording and processing requires available storage space on your device.
Reinstall the App
If all else fails, uninstall and reinstall the app. Note: This will clear any app preferences.
Device Requirements
iOS
- iOS 15.0 or later
- iPhone with camera
- Microphone access required
- Photo library access for saving videos
Android
- Android 10 or later
- Device with camera
- Microphone access required
- Storage access for saving videos
Important Reminders
- This app is for entertainment only - results have no real meaning
- Videos are processed locally on your device - we never see them
- Only share videos with consent from everyone appearing in them
- Once you share to social media, their terms apply - we have no control
- Have fun and play responsibly with friends!
What We CAN Help With
- App bugs and crashes
- Feature questions
- Permission issues
- Video recording/saving problems
- General feedback and suggestions
What We CANNOT Help With
- TikTok, Instagram, or other platform issues (contact them directly)
- Refunds (contact App Store or Play Store)
- Content moderation on third-party platforms
- Device hardware issues
- Recovering deleted videos (we don't store them)
Contact Support
Email Support
Email: hello@storqlabs.com
When contacting support, please include:
- App name (Thermostat Game)
- Device model (e.g., iPhone 14, Pixel 7)
- OS version
- Clear description of the issue
- Steps to reproduce the problem
- Screenshots if applicable (but NOT your personal videos)
Please note: Thermostat Game is developed by an independent developer. Support is provided on a best-effort basis as resources allow. We do not offer phone support or live chat. We aim to respond to emails within 7 business days, but response times may vary.